Shipping policy

At Golden Luxury Concept®, we are committed to delivering a premium experience from start to finish. Below you will find all relevant information regarding our shipping process:

1. Processing Time

Once your order is placed, it will be processed within 2 to 5 business days. You will receive a confirmation email once your package has been handed over to the courier.

2. Shipping Time & Delivery

After processing, delivery may take between 14 and 21 business days, depending on your location. Please note that these times may vary slightly due to customs procedures, courier workload, or local logistics delays.

If the estimated delivery time has passed, feel free to contact us so we can assist you promptly.

3. Order Tracking

As soon as your order is shipped, you’ll receive a tracking number via email. We recommend checking your spam or promotions folder if you haven’t received it.

4. Important Notes

  • We are not responsible for delays caused by customs or logistics providers.

  • If a delivery is marked as “delivered” by the courier, but you have not received it, we recommend checking with neighbors or contacting the courier directly.

  • Please ensure your shipping information is correct when placing the order. Orders with incorrect or incomplete information may be delayed or undeliverable.